Terms and Conditions

1. Package System

All event packages at TGHR are fixed and non-negotiable.
Guests must finalize their package at the time of token payment.
TGHR strictly follows a package-based system for venue, food, and décor services.

2. Food & Decoration

All food and décor services are provided only by TGHR's on-panel vendors.
External decorators are not allowed under any circumstances.
External caterers may be considered only in exceptional cases with prior written approval from TGHR management.
A. Kitchen Usage & Cleaning Charges (Mandatory & Non-Negotiable):

These Charges are compulsory, per day, based on the total number of guests (stay + event) declared at the time of booking.
Charges must be paid 15 days before the event along with the final venue payment.
If an external caterer is approved, the following terms are strictly applicable:
Guest Count (Total Pax) Kitchen Usage & Cleaning Charges (Per Day)

0 to 100 guests: ₹25,000 per day
101 to 200 guests: ₹35,000 per day
201 to 500 guests: ₹50,000 per day
501 and above: ₹75,000 per day

These rates are strictly non-negotiable based on declared guest count at the time of booking.
No adjustments or reductions will be accepted later.

B. Refundable Security Deposit (Mandatory):

A refundable ₹1,00,000 security deposit must be paid for all external caterers.
The amount will be refunded on the same day of checkout, only after:
Proper Inspection of the kitchen, washing & service areas, Confirmation that the venue has been cleaned and restored to original
Condition, and Verification that no damages, breakage, or misuse has occurred.
In case of any damage to the venue, property, or fixtures, TGHR reserves the right to deduct the repair cost from the deposit before refund.
If damages exceed the deposit amount, the client is liable to pay the balance immediately before checkout.

C. Cleaning Obligation:

External caterers must deep clean and wash the kitchen, utensils, and work areas before leaving the premises.
The kitchen and service areas must be handed over in a clean and hygienic condition, failing which TGHR reserves the right to deduct cleaning and restoration costs from the security deposit.

D. Client Responsibility:

Should sign the addendum for extended terms and information regarding external caterers.
The client shall be fully responsible for the actions and conduct of the external caterer and their staff.
Any negligence, damages, hygiene violations, or misuse of property by the caterer will be treated as the client's responsibility and will be adjusted or recovered prior to checkout.

3. Booking & Payment Terms

Token Amount:

₹50,000 + 18% GST (for 1-day events)
₹1,00,000 + 18% GST (for 2 or more days)
Non-refundable and non-negotiable.
Payable via bank transfer, UPI, or online methods only.
GST (18%) applicable on all payments.

Payment Schedule:

50% (including token) due 2 months before the event date.
Remaining balance due 15 days prior to the event.
For bookings within 15 days of the event, 100% payment is due immediately.

Refunds & Adjustments:

All payments are strictly non-refundable and non-transferable.
One-time date adjustment allowed if requested in writing 30 days prior, subject to availability.

4. Booking Confirmation

Bookings are confirmed on a first-come, first-served basis.
TGHR does not block dates without advance payment.
Confirmation receipt and invoice are issued only after signing the venue’s Terms & Conditions Undertaking.

5. Date Change / Cancellation

One-time date change allowed if informed 30 days prior in writing.
Rescheduled date must be within 3 months of the original date.
No second date change or refund allowed.
All cancellations are non-refundable under any circumstances.

6. Check-In / Check-Out

Standard Check-in: 8:00 AM & Check-out: 10:00 PM.
If no event space is booked on the last day, checkout time is 9:00 AM.
Early check-ins or late check-outs are subject to availability and extra charges.

7. Safety & Responsibility

TGHR is not responsible for loss or damage to personal belongings.
Guests must secure their valuables and check rooms before leaving.
Any damages to venue property must be paid before checkout.

8. Pets

TGHR is pet-friendly; however, pets are not allowed inside rooms or banquet halls.
Pets can stay in porches, patios, or outdoor areas only.

9. Room Service & Dining

Room service for food and beverages is not available during events.
Guests may dine at the restaurant or designated buffet area.

10. Liquor & Sound Policy

TGHR does not hold a liquor license; clients must obtain daily permits and share a copy with management.
If TGHR assists in permit procedures, all government and admin charges must be paid in advance.
Sound/music permitted only until 11:00 PM as per law.
Non-compliance may result in music stoppage and legal action.

11. Conduct & Behavior

Guests must maintain decorum and follow resort rules.
Misconduct, damage, or reputational harm to TGHR will lead to event termination without refund.
All dues, damages, or penalties must be settled before checkout.

12. Public Communication & Confidentiality

Clients or guests must not post negative or defamatory content without first submitting a written complaint within 3 days of checkout.
TGHR reserves the right to take legal action for reputational harm.
All event and payment information shared with TGHR remains confidential.

13. Legal & Compliance

Clients are responsible for all required permissions (sound, liquor, etc.) under local laws.
All disputes fall under the jurisdiction of Pune, Maharashtra.

14. Terms & Conditions Undertaking

During booking, every client must sign TGHR's Terms & Conditions Undertaking, acknowledging acceptance of all venue rules.
This signed document is mandatory for all event bookings.
The official payment receipt will be issued only after the undertaking is duly signed and acknowledged by both parties.

15. Extended Terms

Extended venue terms and conditions will be provided by the sales team during the booking confirmation process.

16. Extra Mattress Policy

For double-occupancy rooms: 1 extra mattress included.
For quad-occupancy rooms: 2 extra mattresses included.
For dormitory stays: Mattress count will be as per package.
It offers a comfortable stay with 10 extra Complimentary mattress.
Additional mattresses will be charged at ₹800 per mattress, strictly non-negotiable.

17. Damage & Restoration Clause

Any damage to rooms, lawns, kitchens, décor, furniture, linens, toilets, utilities, equipment will be fully charged to the client before checkout.
Costs may be deducted from deposit or must be paid immediately.
Damage includes paan stains, smoking stains, vomit cleaning, breakage, misuse, etc.
Room Key + ID Retention Rule:

Original ID of booking person must be submitted at check-in.
ID returned only after damage check + final clearance.
Lost room key charge: ₹1,000.

Genset / Electricity Rule:

Venue has 24x7 electricity.
In case of outage, genset activates in 15 seconds.
Decorators MUST bring their own genset (venue electricity cannot be used for décor).

No Venue Dropping After Booking:

Once venues are confirmed at booking, NO venues can be removed, downgraded, or exchanged.
No reduction in package allowed.

Partial Venue Booking Rule:

Venues not booked remain locked or may be allotted to other clients.
Client gets access ONLY to spaces listed in their quotation.

Event Flow Requirement (Client Must Submit Flow Chart)

Client must share full event flow, timings, menu, and décor plan 5 days before event.

Indemnity Clause:

Client indemnifies TGHR for any damage, injury, legal dispute, negligence caused by guests/vendors.
TGHR is NOT responsible for any external vendor behavior.

Non-Compliance Penalty Clause:

Any violation may result in event termination, penalties, and forfeiture of payments.

Public Disorder / Misconduct Clause:

Violence, fights, illegal activity will lead to immediate legal involvement + event shutdown.

Force Majeure Clause:

In case of natural calamities or unavoidable circumstances, event rescheduling is subject to availability, at management discretion.