Terms and Conditions

Effective from 1^st November 2025

1. Package System

All event packages at TGHR are fixed and non-negotiable.
Guests must finalize their package at the time of token payment.
TGHR strictly follows a package-based system for venue, food, and décor services.

2. Food & Decoration

Food and décor services are provided only by TGHR’s on-panel vendors.
External decorators are not allowed under any circumstances.
External caterers may be considered only in exceptional cases with prior written approval.
For any external caterer, kitchen usage and cleaning charges apply and are non-negotiable.

3. Booking & Payment Terms

Token Amount:

₹50,000 + 18% GST (for 1-day events)
₹1,00,000 + 18% GST (for 2 or more days)
Non-refundable and non-negotiable.
Payable via bank transfer, UPI, or online methods only.
GST (18%) applicable on all payments.

Payment Schedule:

50% (including token) due 2 months before the event date.
Remaining balance due 15 days prior to the event.
For bookings within 15 days of the event, 100% payment is due immediately.

Refunds & Adjustments:

All payments are strictly non-refundable and non-transferable.
One-time date adjustment allowed if requested in writing 30 days prior, subject to availability.

4. Booking Confirmation

Bookings are confirmed on a first-come, first-served basis.
TGHR does not block dates without advance payment.
Confirmation receipt and invoice are issued only after signing the venue’s Terms & Conditions Undertaking.

5. Date Change / Cancellation

One-time date change allowed if informed 30 days prior in writing.
Rescheduled date must be within 3 months of the original date.
No second date change or refund allowed.
All cancellations are non-refundable under any circumstances.

6. Check-In / Check-Out

Standard Check-in: 8:00 AM | Check-out: 10:00 PM.
If no event space is booked on the last day, checkout time is 9:00 AM.
Early check-ins or late check-outs are subject to availability and extra charges.

7. Safety & Responsibility

TGHR is not responsible for loss or damage to personal belongings.
Guests must secure their valuables and check rooms before leaving.
Any damages to venue property must be paid before checkout.

8. Pets

TGHR is pet-friendly; however, pets are not allowed inside rooms or banquet halls.
Pets can stay in porches, patios, or outdoor areas only.

9. Room Service & Dining

Room service for food and beverages is not available during events.
Guests may dine at the restaurant or designated buffet area.

10. Liquor & Sound Policy

TGHR does not hold a liquor license; clients must obtain daily permits and share a copy with management.
If TGHR assists in permit procedures, all government and admin charges must be paid in advance.
Sound/music permitted only until 11:00 PM as per law.
Non-compliance may result in music stoppage and legal action.

11. Conduct & Behavior

Guests must maintain decorum and follow resort rules.
Misconduct, damage, or reputational harm to TGHR will lead to event termination without refund.
All dues, damages, or penalties must be settled before checkout.

12. Public Communication & Confidentiality

Clients or guests must not post negative or defamatory content without first submitting a written complaint within 3 days of checkout.
TGHR reserves the right to take legal action for reputational harm.
All event and payment information shared with TGHR remains confidential.

13. Legal & Compliance

Clients are responsible for all required permissions (sound, liquor, etc.) under local laws.
All disputes fall under the jurisdiction of Pune, Maharashtra.

14. Terms & Conditions Undertaking

During booking, every client must sign TGHR’s Terms & Conditions Undertaking, acknowledging acceptance of all venue rules.
This signed document is mandatory for all event bookings.
The official payment receipt will be issued only after the undertaking is duly signed and acknowledged by both parties.

15. Extended Terms

Extended venue terms and conditions will be provided by the sales team during the booking confirmation process.